Shipping and Returns Policy

SHIPPING AND RETURNS POLICY

The following Shipping and Returns Policy is part of the BUCCINO Contract Conditions, which can be consulted on the website.

 

CONDITIONS OF TRANSPORT

SERVICE PLACES

BUCCINO serves orders to the following countries: Spain, except for the Balearic Islands, Canary Islands, Ceuta and Melilla.

TRANSPORT PRICE

Shipping transportation costs are free.

The return costs are the responsibility of the buyer, they will be €7 and will be deducted from the amount to be returned once the garment is received.

DELIVERY TIME

The delivery time will be 24/48 hours. Deliveries are not made on Saturdays and holidays.

SERVICE DESCRIPTION

Once the order is ready for delivery, an informative email/sms will be sent to the customer detailing the address where the delivery will be made, the transport company and, where applicable, the shipment reference number.

The transport company will make a total of 3 delivery attempts.

In the event that the customer cannot be located on the first attempt, the delivery person will leave a “Passage Note” (as long as the space in which the mailbox is located can be accessed).

From that moment on, a margin of 24/48 hours will be left for the client to contact the branch or vice versa. Within 24 hours of the absence, the transport company will begin to manage the absentees who could not be contacted. If no contact has been made within 48 hours, a second delivery attempt will be made at a different time.

Before making the third attempt, the transport company will contact the customer at the phone number in their address book to arrange a new delivery date.

If the customer cannot be located in the three attempts, the order will be stored in the destination branch closest to their home and after 10 days from the order's departure date, it will be returned to the central warehouse.

From that moment on, the transport company will contact the customer to agree on a new delivery that will have an additional charge of €7 (VAT included) that must be paid directly to BUCCINO.

PRODUCT BREAKAGE

If any product breaks during transport, appropriate arrangements will be made to recover all products in the order, and a complete reshipment will be made. If the product is not in stock, the full purchase amount will be refunded.

If when the customer receives the order they suspect that a breakage or damage may have occurred, they should not accept the order, and should contact us by email at info@seniorconfectiones.com so that we can manage the incident.

PRODUCT DELIVERY

BUCCINO undertakes to deliver the product in perfect condition to the address indicated by the customer on the order form. It is very important that the customer indicates an address where the order can be delivered within normal business hours (from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.).

BUCCINO will not be responsible for errors caused in delivery when the delivery address entered by the customer in the order form does not correspond to reality or if some data has been omitted.

If the customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. BUCCINO contracts, as part of the merchandise delivery service, to carry out a series of monitoring actions (calls to customers at different time slots, sending emails and SMS), aimed at guaranteeing that delivery occurs.

If delivery has not been arranged after 7 business days after delivery of the order, the customer must contact BUCCINO. If the client does not do so, after 10 business days from the order's departure for delivery, it will be returned to our warehouses and the client must be responsible for the shipping and return costs of the merchandise to origin, as well as the possible associated management costs.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks. In any case, once confirmed that delivery has not occurred, the customer may choose between a refund of the amount or a new shipment of the order as long as the products are available.

 

SIZE CHANGE

To make a size change, the User must place a new order with the correct size. On the other hand, you must request the return of the previous product by following the steps detailed below in the “RETURN OF PRODUCTS AND REFUNDS” section.

 

RETURN OF PRODUCTS AND REFUNDS

(i) Right of withdrawal

The User will have a maximum period of fifteen (15) business days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with applicable legislation, unless a longer period is expressly communicated. For example, at Christmas from December 15, the return period is until January 15.

Once this period has expired, BUCCINO will not accept returns due to withdrawal from product purchases.

In any case, in the event of withdrawing from the purchase, the following requirements must be met:

  • The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
  • The product must not have been used.
  • The return to BUCCINO must be made using the same box or envelope used in the delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.

Depending on where the order was placed, there are two return methods:

RETURN METHOD FOR SPAIN:

For orders sent to Spain, BUCCINO facilitates the return of part or all of the products in the order. In this case, to make the return the customer must:

  1. Contact BUCCINO by sending an email to info@seniorconfectiones.com , with the subject "Return of order number XXXX", indicating ALL of the following information:
  • the order number
  • products that are returned
  • the reason for the return
  • the pickup address
  • the name of the contact person and their telephone number
  1. BUCCINO will send the transport agency to carry out the collection at the indicated place . The agency will attempt the collection a maximum of 3 times and will contact the contact person in case of any incident.

Notwithstanding the above, if the client wants to send the items on their own, they must follow the instructions given below;

  1. Contact BUCCINO by sending an email to info@seniorconfectiones.com , indicating the order number, the products being returned and the transport agency through which the products will be sent.
  2. Send the product(s) at your own expense to the following address:

WHELK. CONFECCIONES SENIOR, SA

Pol. Ind. Casablanca 3 and 4

01300 Laguardia (Álava)

Tel. 945 62 53 10

DEVOLUTION COSTS :

The cost of collection and return is €7 (SEVEN EUROS), which will be charged when refunding the customer. If the customer prefers, they can also send the return on their own, in which case BUCCINO will not charge any amount.

 

(ii) Return of defective products and erroneous shipments

 

Without prejudice to any other rights that may apply, the User will have the right to a refund of the price of defective products or products delivered if they do not correspond to the order placed by the User. Alternatively to the above, the User will have the right to claim, and be delivered, an identical product, in perfect condition, if it is still available.

In any case:

  • The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
  • The product must not have been used.
  • The return to BUCCINO must be made using the same box used in the delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.
  • BUCCINO may request the customer to send photos or any other proof that the product is defective or the shipment is erroneous.

 

RETURN METHOD IN CASE OF DEFECTIVE PRODUCTS OR ERRONEOUS SHIPPING:

In the event of return to BUCCINO of defective products or products that do not correspond to your order, the procedure to follow will be as follows:

  1. Contact BUCCINO by sending an email to info@seniorconfectiones.com, indicating :
  • in the subject of the message “Defective product” or “Error shipment” as the case may be
  • the order number
  • which product/s are defective or have been sent in error
  • the contact information for the collection of erroneous or defective products (name, address and contact telephone number).
  1. BUCCINO will be in charge of sending its associated transport agency to collect the defective or erroneous product, at no cost to the customer .

As long as the User has followed the procedure established in this section (ii) and the requirements established in these General Conditions have been met, BUCCINO will refund the price paid corresponding to the returned products that are defective or that do not correspond to the product order. made by the User, in accordance with the provisions of section (iii) below.

 

(iii) Refund of the price of the products to the User

As long as the User has followed the procedure established in these General Contracting Conditions and the requirements established therein have been met, BUCCINO will refund the price paid by the User corresponding to the returned products. In the event that the return is made in exercise of the User's right of withdrawal described in section (i), BUCCINO will not pay or face the expenses and/or costs of return, charging the customer for the collection service in case of to opt for that return method.

The User will not have the right to a refund of the price of returned products that are not in the same conditions in which they were delivered, or the requirements established in these General Contracting Conditions have not been met.

Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.

BUCCINO will manage the order to refund the price through the same payment system used by the User for the acquisition of the products, within a period of thirty (30) days from the collection of the returned order and once BUCCINO has verified that the products subject returns meet the requirements established in sections (i) and (ii) above. The application of the price refund to the User's account will depend on the banking entity.

NOTE TO CUSTOMER: when checking if the refund has been made correctly, please check both the account transactions and the card with which the payment was made.

 

Version 9.0 released on November 28, 2018